311 Online Citizen Support Center

If this is an emergency, please dial 9-1-1.

Use this page to initiate a service request, report a problem or register a complaint.
To narrow your search, select a category or specify a keyword below.

 
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 Service Request TypeDescription
Abandoned Vehicle To report an abandoned vehicle.
Accessibility To report a handicapped person denied access to his/her driveway during pavement resurfacing.
Dropped Keys/item in Drainage Structure To report dropped keys and/or items in drainage structure.
Elevator Concern To report elevator concerns.
Noisy or Loose Manhole Cover on City Street To report loose or noisy manhole cover
Sewer Requests regarding sewer operations
Sewer - Odor Complaint To report a sewer odor or to ask a question about a sewer odor.
ADA Service Request To request ADA services, such as a sign language interpreter, etc. for a program or event
Alarms - Complaint against Landlord To make a complaint against your landlord for failing to install the required smoke alarm in your rental unit.
Alarms - Registration To register a fire alarm or burglar alarm.
Alleys - Repair/Regrade To request that an alley be repaired/regraded due to poor condition.
Alleys - Resurface To request that an alley be resurfaced to eliminate flooding (50/50 alley program).
Animal Waste To report accumulated animal waste ON PRIVATE PROPERTY that is not being cleaned up by the animal's owner.
Ask A Question If you have looked at the City website and the Find Answers and Make a Request modules of 311 but cannot find your issue, use this form to submit your question/request.
Click the drop down list and select the topic that matches your issue. When in doubt, select "General Information" or "Other: My Topic Is Not Listed Here."
Bats To report a bat observed in a residence.
Bee/Wasp Infestation There is a bee/wasp infestation low in a parkway tree or a park or play lot. The nest and bees/wasps need to be removed.
Abandoned Bicycle on City Property To report an abandoned bicycle on City property.
Bike Racks To report a broken bike rack.
Birds To report of a dead bird, sick bird, or bird acting in an odd way. Includes complaints about pigeons roosting and bird droppings
Broken Buffalo Box To report an open or damaged buffalo box.
Broken Fence or Bench To report a broken fence or bench in a park or play lot.
Bathroom Maintenance/City Parks To request cleaning of a City Park bathroom and/or to request supplies.
Broken Park/Playground Equipment To request a repair of items such as benches, tables, play equipment and lights within a park or playground.
Building Exterior Security Improvement Assistance Program To request assistance in making exterior improvements that enhance security to your building and property.
Building Permit Inspection Request To schedule a building inspection for work under permit.
Cats - Too Many, Offensive Odors, Unsanitary Messes To report a home overrun by cats; or a property that gives off foul odors because of cats.
Child seat installation or inspection To request a child seat installation or inspection.
Citizens' Police Academy To get information about or apply for Citizens' Police Academy.
Comcast Complaint To complain about Comcast service.
Electric Aggregation/Solicitor Issues To report an issue with solictors reference Electric Aggregation.
If the solicitor is in the area please contact the Police at 847-866-5000.
Construction Parking To reserve a space on the street for construction related parking and materials. NOTE: a 4-business day lead time is required!
Contaminated Sites To request information on agency databases regarding Evanston sites that may be contaminated.
Fire Hydrant - Question or Concern To ask a question or report a concern about a fire hydrant.
Water Main Break/Service Leak To report water main break/service leak.
Dog waste To report an accumulation of dog feces in a yard.
Health/Miscellaneous To report conditions that are not otherwise covered
under Health issues.
Dead Animal on Public Property To report of a dead animal on public property.
Downspout To report a neighbor's downspout positioned toward my property.
Emergency Preparedness To request a review of Emergency Operations/Crisis Plan.
Evaluate Sidewalk for Replacement There is a sidewalk that is buckling, and it seems like tree roots are the cause. Can you evaluate that?
Fancy Can Program To apply to adopt a Fancy [trash] Can.
Fire & Life Safety Drill To schedule the Fire Department to witness a fire/life safety drill. Must schedule 14 days in advance.
Fire Hazard To report a fire hazard.
Fire Prevention - Fire Safety Presentation To schedule a fire safety presentation.
Fire Prevention - Inspection of a Commercial Property To request a Fire Prevention Bureau inspection of a commercial property. This includes: Hydrostatic Tests, Sprinkler Inspections, Fire Alarm Test, Fire Pump Test, Occupancy Inspection.
Fire Prevention - Inspection of a Single Family Home To request a Fire Prevention Bureau inspection of a single family home. This is a complimentary service to all Evanston residents for their homes.
Fire Prevention - Station Tours To schedule a tour of one of the Fire Stations
Food Truck/Mobile Vendor/Ice Cream Truck To report a vendor operating illegally or in violation of food code
Garage, Yard, or Estate Sale Permit To apply for a permit from the City to hold a Garage, Yard, or Estate Sale in a Residential District.
Garbage - Overflow, odorous To report of garbage overflowing, odor produced, not in parks or play lots.
Garbage in Parks To request the pickup of overflowing trash cans or litter or the replacement of damaged trash cans in a park or play lot.
Graffiti - Park/Play Lot To report graffiti on equipment, trash cans, signs, sidewalks, retaining walls, storage boxes, etc., located in an Evanston park or play lot.
Graffiti - Private Property To report graffiti on private property.
Graffiti - Public Property To report graffiti on public property.
Historic Preservation Work - Inspection To request an inspection of historic preservation work in progress or completed.
Illegal Trespass at a Vacant Building To report that a boarded up building has been broken into.
Inclusion Aids To get information on the availability of an inclusion aid for a child in one of our programs.
Insects To report seeing an insect
Landmark Alteration To report any alteration, construction, relocation, and demolition of a designated landmark building or building within an Evanston historic district.
Landmark Building Plaque To request historic designation plaque for my building.
Landmark Status Nomination To request a nomination form for a historic district or a historic landmark designation.
Leaf Blower Complaint To complain about leaf blower usage violation.
Long Term Care To report unsanitary conditions at a long term care facility (nursing home, hospital, etc.)
Low Water Pressure My water pressure is low.
Mosquitoes To report mosquitoes observed in an area.
Neighborhood Plan Assistance To request assistance in developing a neighborhood plan.
CTA - Yellow Line Record and /or doucment comments reference propsed Yellow Service in Evanston.
Neighborhood Plan Information To request information about current neighborhood plans and statistics.
Veolia Complaints To register complaints regarding the Veolia Transfer Station.
Veolia Complaints - Litter To register complaints regarding the Veolia Transfer Station, reference litter in the area.
Veolia Complaints - Odor To register complaints regarding the Veolia Transfer Station reference any odor in the area
Veolia Complaints -Speeding Trucks To register complaints regarding the Veolia Transfer Station, reference speeding trucks.
Neighborhood Stabilization Program (NSP2) To add my name and contact information to the City's list of interested NSP2 housing buyers and renters.
Odors To report offensive odors.
Open Manhole Cover on a City Street or Parkway To report an open manhole cover on a City street or parkway.
Overcrowding To report apparent overcrowding of an apartment or house or other residence.
Park Lawn Maintenance To have long grass and tall weeds mowed in a park.
Park Light(s) To report a light or lights out in a park or play lot.
Parkway Planting Blocking Line of Sight Tall parkway plantings are blocking the line of sight.
Parkway Sunk from Tree Removal To report a parkway has sunk from old tree removal.
Parkway Tree Blocking Line of Sight A low parkway tree is encroaching on the line of sight.
Parkway Tree Blocking Traffic Signal To report parkway tree blocking street traffic signal.
Parkway Tree Swing To report a swing hung from a parkway tree.
Parkway Tree Trimming To request the City to trim a parkway tree.
Parkway Restoration Following Water, Sewer Repair Question or request about restoring parkway following City repair of the water and/or sewer system.
Parkway Trees To find out when a parkway tree is scheduled to be replaced.
Film Permit Request To request a permit for filiming.
Police - Station Tours To schedule a tour of the Police Station.
Pot Hole - Primary Route To report a pot hole on a primary (snow) route
Pot Hole - Secondary Route To report a pot hole on a secondary or residential route.
Private Tree/Plantings Blocking Sidewalk To report a private tree or plantings blocking sidewalk
Program Guide or "Arts + Recreation" magazine To request a copy of the latest Program Guide or "Arts + Recreation" magazine.
Please note: The magizines are sent via bulk mail to 60201 and 60202 and we are unable to eliminate a specific address.
Park Programs Information To request program information/registration packet for Dog Beach, Boating Permit, or Adult Softball League.
Public Swimming Pool To report unsanitary conditions at a public swimming pool.
Recycling - Missed Pickup To report a missed recycling pickup.
Renting an athletic field(s) To request information on renting an athletic field.
Repair Park or Play Lot Fountain. To report a broken water fountain.
Broken Parking Meter To report a malfunctioning/broken parking meter.
Graffiti - Parking Meter To report graffiti on a parking meter
Resident selling food from home To report a vendor operating illegally or in violation of food code
Restaurant - Sick from Food To report getting sick from food served at an Evanston restaurant.
Restaurant - Unsanitary Conditions To report a restaurant with unsanitary conditions or unhealthy food.
Rodents To report seeing a rodent
Security Survey - Business Request a security survey (crime prevention survey, safety audit) of my BUSINESS by the Evanston Police Department.
Security Survey - Home To request a security survey (crime prevention survey, safety audit) of my HOME by the Evanston Police Department.
Paint Markings - Question or Concern To report a question or concern about paint markings loated on the street or on your private proerpty. These typically refer to marks made by locators in response to a JULIE request.
Sewer-Broken Sewer To report a broken sewer line.
Sewer-Basement Flooding There is water and/or sewage in my basement.
NOTE: This is a public health emergency. In addition to setting up a service request, all callers should be transferred to the Utilities Department general number during business hours , or to the Utilities Department emergency number after hours (847-475-6880).
Sewer-Poor Drainage To report poor drainage in a street, alley, parkway or public location.
Sewer-Street/Alley Flooding To report water standing in a street or alley after more than two hours.
Sidewalk - Brick - Poor Condition To report a brick sidewalk that is in poor condition or a trip hazard.
Sidewalk - Poor Condition To report a sidewalk that is not in front of my property but that is in poor condition or a trip hazard.
Sidewalk - Sidewalk & Curb Replacement Program To request participation in the 50/50 Sidewalk & Curb Replacement Program to replace a sidewalk in disrepair in front of my property.
Sidewalk Café To report an unlicensed café operating or a café operating with violations.
Smoking To report a person observed smoking in area where smoking is not allowed.
Illegally Posted Sign(s) To report an illegally posted sign(s)
Street Light To report a single (one) street light that is not working.
Street Sign Missing To report a street sign missing
Street Lights To report a cluster or group of street lights that are not working.
Street Sweeping To report missed street sweeping.
Street/Alley Flooding Report street or alley flooding that is causing property damage during a heavy rainfall.
Structure-Damage Danger To report apparently dangerous structural damage to existing a radio tower, a cell tower, or large sign board.
Tanning To report unsanitary conditions at a tanning salon
Taxi Complaints To complain about a taxi-related incident.
Rental Dwelling Inspection Request To make a complaint about your rental dwelling unit.
For issues regarding your lease agreement or security deposit, the City contracts with Interfaith Housing Center for dispute resolution. They can be reached at 847-501-5760 or by email ihcns@interfaithhousingcenter.org.
Traffic Signal To report a traffic signal that is not working.
Traffic Signal/Back Plate To report a missing back plate to an over hang traffic signal.
Trash - Appliance Pickup To request appliance pickup.
Trash - Cart Repair To request a cart repair when yours is not in working condition.
Yard Waste Cart - Repair To request a cart repair when yours is not in working condition.
Trash - Fly (Illegal) Dumping To request an investigation and removal of trash or construction material illegally dumped (fly dumped) on my property by someone else.
Trash - Missed Bulk Pickup To report missed garbage (Bulk) pickup.
Trash - Missed Garbage Pickup To report missed garbage (trash) pickup.
Trash - Overflowing/Missed Garbage Public Trash can To report missed garbage (trash) pickup and/or overflowing public garbage can.
Trash - Tire Pickup To request tire pickup.
Trash - Accumulation To report trash accumulated on any lot.
Trash - Missing Recycling Cart To request a replacement for a missing recycling cart.
Trash Cart - Large Cart To request a larger (95 gallon) trash cart.
Trash Cart - Smaller Cart To request a smaller (65 gallon) trash cart.
Trash Cart - Special Pickup To request a special pickup.
Tree Blocking Street Lighting To report parkway tree blocking street lighting.
Tree Evaluation To request the evaluation of a tree located on public or private property to determine its condition.
Tree/Branch Debris in Alley To report dumping of tree/branch debris in alley.
Trees To report a fallen tree or limb.
Overgrown Grass or Weeds To report weeds or tall grass on any lot.
Vacant Building Registration Form To request the form for registering a vacant building as required by ordinance.
Vacant Building Identification To report a deteriorating vacant building.
Vendor - Add to Bidder List A request to be added to the City's bidder list for purchases over $20,000.
Vendor - Change Contact Info on Bidder List A request to change contact information for vendor previously added to the City Bidder List for purchases over $20,000
W-9 Form. Complete and submit a W9 Form if you have done/will do contract work for the City and will need a 1099 Form from the City detailing payment of services from a non-employee.
Cross Connection Control Program - Question or Concern To ask a question or get information about the City of Evanston cross connection control program. This is often referred to as backflow prevention or RPZ program.
Water Bill - Final Bill or Final Move Out To request a final bill when moving out or selling a property. Request should be made at least 2 business days in advance.
Water Bill - High Water Usage To ask a question about high water usage on your bill.
Water Bill - Incorrect Billing Amount To ask a question about the amount of the water bill
and/or report an error.
Water Bill - Name or Address Correction To request a change in the name or address listed on a water billing account.
Water Bill - New Account Request To request a new water billing account be set up. This request should be made at least 5 business days in advance of move in date.
Water Bill -Ebilling Problem To resolve an issue with a water ebilling account.
Water Meter - Question or Concern To report an issue or ask a question related to your water meter or water meter reading device. If your water meter is leaking, please contact 311, describe your problem and ask to be transferred to the Utilites Department.
Water Quality - Question or Concern To ask a question about water quality or report a concern about water quality. This includes questions about taste and odor.
Water Bill Reprint Request To request a reprint of your latest water bill.
Water Service - Question or Concern I have a question or concern about my water service, or I need to schedule a service appointment.”
Water Service Disruption - In a House I have no water in my house.
Water Service Disruption - In an Apartment or Condo I have no water in my apartment/condominium.
Yard Waste - Missed Pickup To report a missed yard waste pickup.